Frequently Asked Questions (FAQ)

We want to get you event-ready and comfortable using the virtual platform, so please read the information HERE to find website details, login information and a step-by-step guide of what you can expect on the site.

The event is hosted in a virtual environment which allows attendees to view and participate in sessions all from the comfort of your own home! To join a live session, head to the Main Stage on the navigation panel.

To join a live session, head to the Main Stage on the navigation panel. Once inside the Main Stage tab, you can watch the presentation within the page on the embedded video player.

During the event, you can engage with the session through Slido by submitting questions and participating in polls and surveys. You can participate through the event main session page or your mobile phone on the Slido mobile app.    

The password is case sensitive, please make sure you have caps lock on/off where necessary.

Follow the steps for Forgot Password. If you have done this and the password is still not working, email events@proofexperiences.com and we will reset the password for you.   

We recommend using Google Chrome as the browser of choice.

If you are still having issues, please check your internet connection. Moving your computer closer to the wireless internet router or plugging an ethernet cable directly into your computer from the router can improve your internet connection. 

We recommend you close other browsers, log off VPN and be mindful of how many other devices are connected to the same internet connection within your space.  

To test your internet connection, please visit https://speedtest.utoronto.ca/

In the interest of creating an environment for frank discussions, and consistent with the practice at in-person conferences, sessions are not being recorded.

Please contact support at events@proofexperiences.com